FAQs - Working Remotely
View common IT questions and answers.
Information Technology
Need Wi-Fi access?
Visit our Wi-Fi Access and Instructions page for information and step-by-step guides on getting your device connected.
Academic Technology & Infrastructure
The ATI Group provides end-user technical support through the IT Help Desk for the Campus’ academic computing, desktop computers, and network infrastructure. Additionally, the campus Switchboard is part of the ATI Group.
Enterprise Application Systems & Project Management
The Enterprise Applications Systems Group provides end-user and internal technical support for the college’s administrative systems, including but not limited to Banner, Luminis Portal, Degree Works, Hyland OnBase, email, application integration, development, maintenance, and support. Visit the Systems Scheduled Maintenance page for details of dates and times.
We also provide consulting services to the campus community to assist with defining and purchasing technology to meet their needs.
IT Help Desk - Technical Support
Need help with computers or software? The IT Help Desk is here for you!
Faculty and staff, please use the IT Support Portal at https://helpdesk.mtsac.edu/ and search the Service Catalog. Making requests through the Service Catalog helps route your ticket for faster service. For example, VPN or Canvas Course Merge tickets automate the approvals and tasks for you! Please do not contact the IT staff or programmers directly, as this will actually slow down our response time, and we want to help you ASAP! You can check the status of your requests, correspond with an IT staff about your request, and more at https://helpdesk.mtsac.edu/. If you are unable to get online, the IT Help Desk is available by phone, Monday through Friday, beginning at 8:00 a.m. by dialing 909-274-4357 or on campus at x4357 (HELP).
Students, please visit our Student Technology Support page at https://www.mtsac.edu/studenttech/ for assistance with password resets, claiming your account, connecting to Wi-Fi, and more!
