Requests to transfer or cancel your IELTS must be submitted in writing by email to
testingcenter@mtsac.edu. Transfer or cancellation requests made via telephone will NOT be accepted
Please refer to the US terms and conditions here.
Cancellations:
You can cancel your IELTS test registration at any time before taking your test by
notifying your test center. Refund policy is dependent upon when you cancel and whether
exceptional circumstances apply.
Transfers:
You may change your test date at any time before the test. However, your transfer
request may be treated as a cancellation dependent on how near to the test day it
is made.
You must select a new test date, where available, within three months of your original
test date. If your preferred test date is more than three months after your original
test date, your transfer will be treated as a cancellation.
You can only transfer the same booking once.
Exceptional circumstances and special consideration:
If you are taking any IELTS test in the United States, please refer to the Special consideration and exceptional circumstances policy for US Test Takers which differs slightly.
On rare occasions, there may be instances where you are unable to attend your test
or are disadvantaged on the test day owing to illness, injury, or another exceptional
event outside your control and you no longer qualify for a standard cancellation,
refund or transfer close to the test date. In these cases, including instances such
as bereavement, civil unrest or domestic crisis, you may make an application to your
test center for special consideration due to exceptional circumstances. You can find
more information on this process here.
Under certain circumstances outside of test center control, we may have to cancel
your test and transfer it to a future date. These circumstances include, but may not
be limited to, extreme weather conditions, natural disaster, civil unrest, industrial
action, global pandemic or for reasons of force majeure.
In these circumstances, your test center will provide you with as much notice as possible
and give you the choice of either a full refund, or a transfer to a future test date
– whichever you prefer.
If your test is cancelled or postponed due to other circumstances such as technical
failure, venue or environmental factors, your test center will provide you with as
much notice as possible and give you the choice of a refund or a transfer to a future
test.
Retaking the test:
If you do not get the IELTS score you wanted, you can apply to take the test again
as soon as you feel ready.
Before you make a new booking, remember that your score is unlikely to improve without
extra work to improve your English.
Have a look at our sample test questions and preparation materials before you book your test. You might also want to take an official IELTS practice test to check that you have improved before booking another test.
You may also now have the chance to retake just one part of your test. Find out more
about IELTS One Skill Retake (available around the world starting in 2023).
Requesting a re-mark:
If you are not happy with your result, you can request a review of your score(s) through
a service called an Enquiry on Results (EOR).
During the review process:
-
- Test papers are re-marked by senior Examiners/Markers, who are not aware of the original
marks awarded for each test section (Listening, Reading, Writing or Speaking)
- Your test center is then notified of the re-mark result and if the mark has changed,
they issue a new Test Report Form (TRF).
You will need to pay an Enquiry on Results fee, which is fully refunded if your band
score changes. Contact your test center for more information about fees.
Your result can become available on the same day as your application and up to 21
days after your application. The time it takes depends on several factors, including
the number of sections you’ve asked us to re-mark. If you have not received a response
after 21 days, please contact your test center.
Preparing to take your test again:
To get a better score on your IELTS test, think about ways to improve your English.
This could include checking you understand the test structure, working through sample
questions, and learning how our scoring works.
Try to practice English at home and in real-life situations so that you feel more
confident. Visit our Preparation page for more useful resources and advice.